PROMO

Frequently Asked Questions

How to order online

The Basics of Ordering Your Tailored Fashion Online

Ordering tailored fashion online has never been easier. At Cufflapel, we simplify the process to ensure you receive perfectly customized pieces that reflect your style and fit seamlessly into your wardrobe. Here are the basic steps to get started:

Get Your Measurements

We offer multiple convenient options for sharing your measurements:

  • Get Measured by a Stylist: Visit our store or schedule an appointment with our fashion expert.
  • Use Our Mobile Scanning App: Let technology do the work with precise body scanning.
  • Upload Existing Measurements: Share details from your previous tailor or garments you love.
  • DIY Measurement Guide: Follow our easy step-by-step guide to take your own measurements at home.

discounts & promotions

Exclusive Monthly Promotions on Tailored Fashion

At Cufflapel, we’re committed to bringing you premium tailored fashion at competitive prices. To make your experience even more rewarding, we’re excited to announce monthly promotions designed to offer incredible value while showcasing the latest trends in fabric and design.

Take advantage of our special promotions as we feature exclusive discounts on tailored items crafted from our excess stock of premium fabrics. These high-quality materials allow us to create elegant and durable garments at unmatched prices.

Exclusive Perks for Registered Customers

At Cufflapel, we value our loyal customers and strive to make your tailored fashion experience even more rewarding. By registering with us, you gain access to exclusive discounts and special offers that elevate your shopping experience.

What Registered Customers Enjoy:

  1. Extra Discounts on Selected Items:
    Registered customers can enjoy additional discounts on selected tailored items, ensuring even greater value on your purchases.

  2. Exclusive Announcements and Alerts:
    Be the first to know about our latest promotions and offers. As a registered customer, you’ll receive exclusive alerts about deals, discounts, and new arrivals directly to your inbox, so you never miss an opportunity to save.

  3. Group Purchase Bargains:
    Take advantage of special pricing for group purchases. Whether you’re outfitting a team, planning for an event, or simply shopping with friends, our group purchase deals are designed to deliver incredible savings.

ordering

New Customers Within Klang Valley? Book An Appointment With Us

Since you are near to us, spare some time to drop by our store. We will go through the traditional way of order procedures. We will run a demo on how to take measurement via mobile scan. We will make sure the measurement taken by us is accurate as the mobile scan app that we are recommending.

Hassle-Free Measuring Process for Customers in Malaysia

At Cufflapel, we understand the importance of getting the perfect fit, even when ordering online. That’s why customers within Malaysia can shop with complete peace of mind when using our mobile scanning measurement process.

Our Commitment to You:

  1. Accurate Measurements Guaranteed:
    With our advanced mobile scanning technology, you can confidently provide your measurements from the comfort of your home. We ensure precision and reliability in capturing your measurements.

  2. First Order Replacement Guarantee:
    Worried about the fit? Don’t be. If your first order doesn’t meet your expectations, we’ll provide a replacement at no extra cost. It’s our way of ensuring you’re completely satisfied with your tailored garment.

  3. Your Order is Secure with Us:
    From the moment you place your order, we take full responsibility for delivering a perfectly tailored piece. Our team is dedicated to making sure every detail is right, so you can focus on enjoying your new custom fashion.

general questions

Hassle-Free Ordering for Overseas Customers

At Cufflapel, we make it easy for our overseas customers to experience the luxury of tailored fashion. Here’s how we ensure a smooth and reliable process for your order:

How It Works:

  1. Place Your Order with Confidence:
    Simply select your desired tailored item and complete your purchase. Once your order is placed, we’ll provide you with a mobile scanning link to capture your measurements accurately.

  2. Verify Your Measurements:
    After completing the mobile scan, we’ll share your measurement details along with a measurement card in your account. You’ll need to confirm:

    • Your Body Size: Ensure the scanned measurements reflect your current body dimensions.
    • Your Clothing Size: Compare these measurements with an existing garment you love to verify accuracy.

  3. Take Your Time to Double-Check:
    We encourage you to carefully review the measurements, either by re-measuring yourself or cross-checking with your favorite clothing. This extra step ensures the perfect fit for your tailored garment.

  4. Confirm Your Measurements:
    Once satisfied, simply reply “Yes” or “No” through your account.

    • If you reply “Yes,” we’ll proceed with creating your tailored piece.
    • If you reply “No,” you can update the measurements, and we’ll make the necessary adjustments.

How Long Does It Take for Delivery?

At Cufflapel, we strive to deliver your tailored fashion promptly while maintaining the highest standards of craftsmanship. Here’s a breakdown of our delivery timelines:

For Local Market (Within Malaysia):

  • Production Time: Tailored items are completed within 1 to 2 weeks.
  • Delivery Time: Once completed, your item will be shipped and delivered promptly.
  • Total Time: Expect your order to arrive within 1 to 2 weeks from the date of purchase.

For Overseas Market:

  • Production Time: Tailored items are completed within 1 to 2 weeks.
  • Delivery Time: Once completed, your order will be shipped via express courier, taking approximately 1 week for delivery.
  • Shipping Cost: Customers from overseas will bear the cost of delivery, which will vary based on the destination and courier service.

What to Expect:

  • Local customers can enjoy swift delivery times, ensuring your tailored fashion arrives promptly.
  • For international customers, our express courier ensures a secure and timely delivery, even across borders.

At Cufflapel, we’re committed to delivering your custom-made fashion with efficiency and care, no matter where you are in the world!

FAQ

ask us
anything

Yes. We can do One On One video guildlines via Whatapp. Feel free to whatsapp us

Conditionally, we provide refund on the defect on the fabric. You will be asked to approve the design and measurement before we proceed the order. Replacement can be claimed via our online form for unfit or oversize issue.

Our opening hours is from 10am to 6pm. You can leave any message on our Whatsapp. We have the customer service to serve you from time to time

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