Returns & Exchanges

Eligibility for Returns and Exchanges:

1. First-Time Orders:

   • For first-time customers, we offer a Replacement Guarantee (Return & Exchange) if your tailored item does not fit as expected.
   • Adjustments or replacements will be provided at no additional cost.

2. Measurement Discrepancies:

   • If the delivered item does not match the confirmed measurements provided by you, we will remake or adjust the garment.
   • Customers must report discrepancies within 7 days of receiving the order.

3. Defects or Errors:

   • If there is a defect in the material, stitching, or tailoring, please contact us immediately.
   • Items must be unworn and unwashed to qualify for a return or exchange due to defects.

Non-Returnable Items:

• Customized items with confirmed measurements cannot be returned for reasons other than defects or errors.
• Items that have been altered by the customer after delivery are not eligible for returns or exchanges.

Return and Exchange Process:

1. Contact Us:

   • Reach out to our support team at +60166379399 within 7 days of receiving your order.
   • Provide photos of the item and a clear explanation of the issue.

2. Review and Approval:

   • Our team will review your case and determine the eligibility for a return, exchange, or adjustment.
   • You will be notified of the next steps within 2 business days.

3. Return Shipping:

   • For local customers, we will cover the cost of return shipping for eligible items.
   • For overseas customers, since you need to approve your cloth size before shipping. Return shipping is not ideal as the cost is very high. We will offer the 50% on the second order.

4. Resolution:

   • Adjustments, replacements, or refunds will be processed as quickly as possible.
   • Refunds will be issued in the original payment method, or store credit may be offered based on customer preference.

Important Notes:

• Tailored items are created specifically for each customer, so minor alterations due to individual preferences may not qualify for a full return.
• Customers are encouraged to double-check measurements and designs before final confirmation to avoid issues.

At Cufflapel, your satisfaction is our top priority. If you have any concerns about your order, please contact us, and we’ll work to make it right.